Man And Van Finsbury Terms and Conditions
These terms and conditions set out the basis on which Man And Van Finsbury provides removal, transport, loading, unloading, and related service work for domestic and commercial customers. By making a booking, the customer agrees to be bound by the terms below. These terms are intended to be fair, practical, and consistent with UK consumer law and general transport practice. They apply to every man and van service in Finsbury arranged with us, whether the job is a one-off collection, a planned move, or an additional support service carried out alongside transport. Nothing in these terms affects any rights you may have that cannot legally be excluded.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating the Man and Van Finsbury service. “You” and “your” refer to the customer or person instructing the service. A booking becomes a contract once we confirm the job details, availability, and any agreed price or pricing method. Any variation to the agreed work must be confirmed by us before it becomes part of the contract. If the service is arranged on behalf of another person, the individual making the booking remains responsible for ensuring that all instructions are accurate and that payment is made in full.
We reserve the right to refuse a booking where the requested work is unsafe, unlawful, beyond our capacity, or likely to involve prohibited goods or restricted waste. Our removal service terms are designed to ensure that vehicles, staff, and customer property are used responsibly. You should read these terms carefully before the day of service. If anything is unclear, you should ask for clarification before confirming your booking.
Booking Process and Service Scope
Bookings may be made in advance or, subject to availability, at short notice. The booking process normally requires you to provide accurate information about the pickup and delivery locations, access conditions, parking restrictions, staircase or lift access, floor levels, item dimensions, and any fragile, bulky, or high-value goods. In some cases, we may request photographs or further details to estimate the required vehicle size, staffing level, or time allocation. Any estimate we provide will depend on the information supplied by you and may change if the actual job differs from the description given at the time of booking.
Our man and van terms apply to transport and handling services only. Unless specifically agreed in writing, we do not provide specialist packing, dismantling, assembly, plumbing, electrical installation, or property repair work. If such additional tasks are requested, we may accept or decline them at our discretion, and any extra charge will be communicated before the work begins. You must ensure that all goods are ready to move at the agreed time. Delays caused by incomplete packing, missing keys, inaccessible premises, or any other issue outside our control may result in waiting charges or cancellation of the job.
Where a booking requires parking arrangements, permits, security access, concierge approval, or building permissions, it is your responsibility to secure these in advance unless we have expressly agreed otherwise. We are not liable for any delay caused by traffic restrictions, unavailable parking, road closures, breakdowns not caused by our negligence, adverse weather, or events outside our reasonable control. If a change in route, volume, or access means the original booking no longer reflects the work required, we may revise the price or modify the service to reflect the revised circumstances.
Payments, Charges, and Deposits
Unless agreed otherwise, payment is due on completion of the service or at the point specified in the booking confirmation. We may require a deposit, booking fee, or partial advance payment to secure the appointment. Any deposit requirement will be explained before the booking is accepted. Our quotations may be based on hourly rates, fixed fees, mileage, vehicle size, number of staff, or a combination of these factors. If the actual service exceeds the estimated time because of factors attributable to you or your premises, additional charges may apply.
Payment methods accepted may include bank transfer, card payment, or another agreed method. Cash payments, where permitted, must be made in full at the end of the job unless a different arrangement has been confirmed. All fees are quoted exclusive of VAT unless expressly stated otherwise. If VAT is chargeable, it will be added at the applicable rate. You must ensure that funds are available and that any payment details provided are accurate. Any bank charges, failed payment fees, or recovery costs resulting from non-payment may be passed on to you where legally allowed.
We may charge waiting time, congestion time, additional labour, stair carry charges, long-carry charges, parking costs, tolls, congestion-related charges, or disposal charges where these are reasonably incurred and either included in the quotation terms or required due to the actual circumstances of the job. A man and van agreement is based on the information available at the time of quoting, so if additional work is requested on the day, we may issue a revised price before proceeding. If you decline the revised price, we may end the booking and charge for work already completed.
Cancellations, Rescheduling, and Failed Attendance
You may cancel or reschedule a booking by giving notice as soon as possible. The amount payable on cancellation will depend on how much notice is given, whether a deposit has been paid, whether staff and a vehicle have already been allocated, and whether we have incurred costs in preparation for your job. If you cancel with insufficient notice, we may retain all or part of the deposit or charge a cancellation fee that reflects our loss and preparation costs, subject always to applicable law.
If we need to cancel or reschedule due to vehicle unavailability, staff illness, unsafe conditions, or events outside our control, we will aim to give reasonable notice and arrange an alternative time where possible. We will not be responsible for indirect losses resulting from a cancellation or delay, such as missed appointments, loss of earnings, or third-party charges, except where such liability cannot be excluded by law. If you are not present at the agreed time, or the property is inaccessible, we may treat the booking as a failed attendance and charge accordingly.
If a booking is cancelled after our team has set off, arrived on site, or begun loading, a proportionate charge may still apply for travel, labour, and time spent. This is necessary because a Finsbury man and van service involves committed time, vehicle allocation, and staff scheduling. For any cancellation or rescheduling request, we may require written confirmation by text or email, or another recordable method, so that the amended instruction is clear and can be processed accurately.
Customer Responsibilities and Service Conditions
You are responsible for ensuring that the items to be transported are legally owned by you or that you have authority to arrange their movement. You must not include prohibited, dangerous, illegal, or undeclared goods in any load. This includes, without limitation, firearms, explosives, illicit substances, stolen goods, or any item that is unsafe to transport without special arrangements. If we suspect that the load includes prohibited goods, we may refuse to carry them and may notify the appropriate authorities where required by law.
You must also ensure that goods are suitably packed and protected for transport unless packing has been specifically agreed as part of the service. We are not responsible for damage caused by poor packing, overfilled boxes, loose items, or hidden defects in furniture or appliances. If items are especially fragile, valuable, or sentimental, you should inform us before the booking is confirmed so that suitable precautions may be considered. However, even with notification, liability remains limited in accordance with the liability section of these terms.
We expect customers to provide a safe working environment. This includes reasonable access to entrances, lifts, corridors, and loading areas, as well as clear information about hazards such as low ceilings, weak floors, broken stairs, pets, or restricted access. We may decline to handle any item or location that presents a risk to safety. If the premises or conditions are unsuitable, we may suspend work until the risk is removed, or terminate the job if necessary. Any delay or additional cost caused by unsafe conditions may be charged to you.
Liability, Damage, and Insurance
We will exercise reasonable care and skill in providing the service. If we cause direct loss or damage through our proven negligence, we may be liable for repair or replacement costs up to the fair market value of the affected item, subject to the limits and exclusions in these terms and subject to applicable law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law. However, we do not accept responsibility for ordinary wear and tear, pre-existing damage, or loss arising from incomplete information provided by you.
Claims for damage must be reported as soon as reasonably possible and, where practical, before the team leaves the site. You should retain damaged items, packaging, and photographs so that any claim can be assessed properly. We may ask for proof of value, proof of ownership, and evidence of the condition before transport. Where an item is not examined at the time of the job, we may be unable to verify the cause of damage. Our liability for any one booking will not exceed the amount paid or payable for the service, unless a higher limit has been expressly agreed in writing or a different limit is required by law.
We are not liable for consequential or indirect losses, including loss of profit, loss of business opportunity, loss of data, or missed deadlines, unless such liability cannot lawfully be excluded. Customers are responsible for backing up data and removing confidential content from devices before transport. Where we agree to move computers, electronics, or similar goods, this does not include responsibility for software faults, data corruption, or pre-existing internal defects. Any insurance we maintain is subject to policy terms and does not expand our liability beyond what is stated here.
Waste Regulations and Disposal Rules
Where our service includes removal of unwanted items, you must ensure that any waste presented for collection is described accurately. We only handle waste in accordance with applicable UK waste regulations and environmental standards. We may require confirmation of the waste type before collection and may refuse items that are hazardous, contaminated, illegal to transport, or unsuitable for the agreed collection method. Customers must not leave prohibited materials with general waste unless we have expressly agreed to handle them through a lawful specialist process.
Any disposal service is provided on the basis that waste transfer is lawful, documented where required, and conducted using authorised routes or facilities. We may issue or rely on a waste transfer note, receipt, or other record where necessary. You should not assume that an ordinary removal job includes disposal charges, recycling costs, or landfill fees unless these have been clearly included in the quotation. We may charge additional fees where the waste category, volume, or destination changes after the booking has been confirmed.
It is your responsibility to disclose whether items contain refrigerants, oils, chemicals, batteries, asbestos, or other regulated materials. If you withhold such information and we incur additional expense, delay, or regulatory risk, you will be responsible for those consequences to the extent permitted by law. For clarity, our man and van service terms do not permit fly-tipping, unlicensed disposal, or any other unlawful waste activity. We reserve the right to refuse any load that may breach environmental or transport law.
Events Outside Our Control, Complaints, and General Terms
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, traffic disruption, industrial action, accidents, public emergencies, government restrictions, or sudden vehicle failure. If such an event occurs, we will take reasonable steps to complete the service or rearrange it if possible. Where performance is prevented for a prolonged period, either party may end the affected booking without liability for the non-performing party, except for sums due for work already carried out.
If you have a complaint about the service, you should raise it promptly so that we can investigate while the relevant facts are fresh. We may request photographs, documents, or other evidence to assess the issue. Complaints will be handled in a fair and reasonable manner, but raising a complaint does not suspend your obligation to pay undisputed sums. Any remedy offered will depend on the nature of the issue and may include correction, partial refund, or other appropriate resolution where justified.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a change is required by law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any breach shall be deemed a waiver of any later breach. These terms, together with the booking confirmation, form the entire agreement between the parties for the relevant service.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising in connection with the service, although this does not prevent either party from seeking resolution in another forum where required by law. By proceeding with a booking for Man And Van Finsbury, you confirm that you have read, understood, and accepted these terms and conditions in full.