Privacy Policy

Man and Van Finsbury Privacy Policy

This Privacy Policy explains how Man and Van Finsbury collects, uses, stores and protects your personal data. It applies to all Man and Van Finsbury customers and prospective customers in our service area who contact us, request a quote, make a booking, or otherwise use our services.

We are committed to complying with the UK General Data Protection Regulation and any applicable data protection laws. We encourage you to read this Privacy Policy carefully to understand how we handle your information and your rights in relation to it.

Data Controller

For the purposes of data protection law, Man and Van Finsbury is the data controller of the personal data we collect and process about you in connection with our services. This means we determine the purposes and means of processing your personal information.

Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details: name, address, service address, billing address, and general contact details such as your preferred method of contact.

Booking and service details: dates and times of your booking, collection and delivery addresses, details of the items to be moved, access information, and special instructions relating to your booking.

Payment and transaction information: details relating to payments you make to us and your payment history. We do not store full payment card details; where card payments are used, these are processed securely by our payment service providers.

Communication records: information contained in communications you send to us, such as enquiries, feedback, complaints, and any correspondence we have with you in relation to our services.

Website and usage information: when you visit our website, we may collect limited technical information such as your IP address, device information, browser type and pages visited, to help us operate and improve our website and services.

We do not intentionally collect special categories of personal data such as health information, except where you choose to provide it to us because it is relevant to the service, for example if you inform us about mobility issues or specific access needs. Where this occurs, we will treat such information with enhanced care and confidentiality.

How We Collect Your Data

We may collect your personal data in several ways, including:

When you contact us directly by phone, through our website, or in person to request information, a quotation, or to make a booking.

When you use our services and we record information needed to carry out the man and van service and manage your booking.

When you respond to any communications or provide feedback, testimonials or complaints.

When we receive limited information about you from third parties, such as online advertising platforms, where you have shown interest in removal or transport services and have agreed that your data can be shared.

Lawful Basis for Processing

We process your personal data only where we have a valid legal basis under the GDPR. Depending on the context, we rely on the following lawful bases:

Contract: we process your personal data to provide a quote, manage your booking, deliver the man and van service, handle payments, and communicate with you about your booking. This processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. Examples include improving our services, managing our business operations, handling customer queries, preventing fraud and ensuring the security of our systems.

Legal obligation: we process certain personal data to comply with legal and regulatory requirements, such as record-keeping, tax and accounting obligations.

Consent: where required by law, we will ask for your consent before sending you direct marketing communications that are not covered by legitimate interests. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our man and van services, including quotations, bookings, scheduling and delivery of services.

To communicate with you before, during and after your booking, including confirming details, handling changes, and resolving any queries or issues.

To process payments, issue invoices and manage accounts and records.

To improve our services, website and customer experience, including analysing how our services are used and gathering feedback.

To maintain the security of our systems, prevent fraud and protect our business and customers.

To comply with applicable laws, regulations and lawful requests from authorities.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described above, including:

Service providers acting as data processors, such as payment processors, IT and website hosting providers, and software suppliers who support our booking and communication systems.

Professional advisers such as accountants or legal professionals, where this is necessary for the management of our business and to meet legal or regulatory obligations.

Authorities or regulatory bodies where required by law, or where necessary to protect our rights, property or the safety of our customers or others.

Where we use third party processors, we ensure they only process your personal data on our instructions, keep it secure, and comply with data protection laws through appropriate contractual arrangements.

International Data Transfers

We aim to keep your personal data within the United Kingdom or the European Economic Area. If any of our service providers are located outside these territories, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures required by data protection law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, we retain booking and transaction records for a number of years after your last interaction with us, in line with legal and tax requirements. Communications related to enquiries or quotes that do not result in a booking may be kept for a shorter period, where needed for business or legal purposes.

When personal data is no longer required, we will delete it securely or anonymise it so that it no longer identifies you.

Your Data Protection Rights

As a customer or prospective customer of Man and Van Finsbury, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions under the law. These include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent.

Right to restriction of processing: you can ask us to limit the way we use your data in certain situations, for example while we are considering a request to rectify or erase your data.

Right to data portability: in certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and transmit it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any profiling, or where we use your data for direct marketing.

Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who have a business need to know it, using secure systems and implementing procedures to deal with any suspected personal data breach.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or how we operate our services. When we make significant changes, we will take appropriate steps to inform you, such as updating the version on our website. The date of the latest revision will be indicated in the policy.

By continuing to use our services after any updates come into effect, you acknowledge that you have read and understood the updated Privacy Policy.



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Contact us

Company name: Man and Van Finsbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 18 Arlington Way
Postal code: EC1R 1UY
City: London
Country: United Kingdom

Latitude: 51.5302870 Longitude: -0.1061250
E-mail:
[email protected]

Web:
Description: Give our professional man and van moving team in Finsbury, EC1 the green light and you will be tickled pink. Contact us as soon as possible!
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