Terms and Conditions

Man and Van Finsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Finsbury provides removal and associated services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, organisation, or other party who makes a booking or on whose behalf a booking is made.

We, us, our means Man and Van Finsbury.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, furniture, equipment, or other property that we are requested to move, transport, or handle.

Contract means the agreement between us and the Customer for the provision of Services, incorporating these Terms and Conditions and any written confirmation of booking issued by us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers across our service area in the United Kingdom. The agreed Services will be set out in our booking confirmation based on the information supplied by you at the time of booking. Any additional work requested on the day of the move may be subject to additional charges and may only be carried out where operationally feasible.

Unless explicitly agreed in writing, our Services do not include:

Disconnection, reconnection, dismantling, or reassembly of appliances or fixtures that require specialist skills, tools, or certification, such as gas appliances, integrated electrical installations, or plumbing.

Removal of any items prohibited by law, hazardous materials, or waste requiring special licences.

Packing or unpacking of goods, except where this has been specifically booked and confirmed.

3. Booking Process

All bookings are subject to availability and are not confirmed until we issue a booking confirmation. You may request a quote and arrange a booking by contacting us through our accepted communication channels. When making a booking, you must provide accurate and complete information, including:

The collection and delivery addresses.

Details of access, such as parking, floor level, lifts, stairs, and any known restrictions.

An accurate description and approximate quantity or volume of the Goods.

The desired dates and times for the Service.

We may rely on the information you provide to calculate prices, allocate vehicles and staff, and plan the Service. If the information provided is incomplete or inaccurate, we reserve the right to amend the price, adjust the service provision, or cancel the booking.

By confirming a booking, you warrant that you are either the owner of the Goods or have the full authority of the owner to enter into a contract for their removal and transport, and that no third party has any claim over them that would affect the Services.

4. Quotes and Pricing

Any quote provided is based on the information you supply at the time of enquiry. Quotes may be provided as fixed-price quotations or as estimates based on an hourly rate, travel distance, and anticipated time on site. Unless expressly stated otherwise, prices exclude any tolls, congestion charges, parking charges, fines, or permits which may be incurred in the course of providing the Services. Such costs will be payable by you in addition to the quoted price.

We reserve the right to adjust the price where:

The Services differ from those originally specified in the quote or booking confirmation.

There are delays or waiting times caused by circumstances beyond our reasonable control.

Access to the property is significantly more difficult than represented, for example where there is no suitable parking, where items require hoisting, or where additional labour is needed.

Additional items or services are requested on the day.

5. Payments

Payment terms will be communicated at the time of booking and in your booking confirmation. We may require a deposit to secure your booking, with the balance payable before or on the day of the move, prior to completion of the Service. For hourly rate bookings, payment may be taken based on the actual time used, subject to any agreed minimum charge.

We accept payment by methods notified to you in advance. All payments must be made in full, in cleared funds, in accordance with the agreed payment schedule. We reserve the right to refuse to commence or continue the Services if payment is not received as agreed.

If payment is not made when due, we may charge interest on the overdue amount at the statutory rate until payment is received in full. You will also be liable for any reasonable costs we incur in recovering overdue sums.

6. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when we have confirmed it.

We operate the following cancellation policy, unless otherwise agreed in writing:

Where cancellation is made with sufficient notice prior to the scheduled start time, any deposit paid may be refundable or transferable at our discretion.

Where cancellation is made at short notice, we may retain part or all of any deposit paid and may charge a cancellation fee to cover costs and loss of bookings.

Specific notice periods and any applicable cancellation charges will be indicated or confirmed in your booking confirmation. If you fail to be present at the agreed time or fail to provide access so that we are unable to perform the Services, this may be treated as a late cancellation and charges may apply as if you had cancelled at short notice.

We will use reasonable efforts to accommodate any requested changes to the date, time, or scope of the Services, but such changes are subject to availability and may involve additional charges. If we are unable to accommodate changes and you choose to cancel, the cancellation policy will apply.

7. Customer Responsibilities

You are responsible for:

Ensuring that the Goods are properly packed and protected, unless packing Services have been agreed.

Removing and securing any personal documents, valuables, cash, jewellery, and important items that you do not wish us to handle.

Ensuring that any furniture or equipment is dismantled in advance where required, unless we have agreed to provide dismantling services.

Providing adequate and lawful parking at both collection and delivery addresses, including obtaining any necessary permissions or permits in advance.

Ensuring that access routes are safe, clear, and suitable for the movement of Goods and for our staff.

You must not ask our staff to move or handle any item that is illegal, unsafe, or prohibited under these Terms and Conditions. You agree to supervise the move or nominate a responsible person to be present at all times during the provision of the Services.

8. Goods Not Accepted for Removal

Unless expressly agreed in writing, we do not accept for removal or transport any of the following:

Hazardous, flammable, explosive, or corrosive substances, including gas cylinders, fuels, paints, chemicals, and solvents.

Perishable goods, such as food or plants, that may deteriorate, attract pests, or cause contamination.

Illegal items, stolen goods, or items whose possession or transport is unlawful.

Cash, jewellery, precious metals, stones, securities, deeds, or other valuables of high monetary or sentimental value.

If such items are presented without our knowledge, we accept no liability for any loss, damage, or consequences arising in relation to them, and you will indemnify us against any claims, damages, or costs arising from their inclusion.

9. Waste and Environmental Regulations

We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor, and we do not remove household refuse, builder's rubble, or controlled waste unless we have specifically agreed to do so in accordance with relevant legislation.

Any request to remove unwanted items, rubbish, or waste must be discussed in advance. Where we agree to take away items for disposal, we will do so only as permitted by law. You must not ask us to dispose of hazardous waste, electrical items requiring special treatment, or items covered by specific disposal or recycling schemes without prior arrangement. Additional charges will apply for any lawful waste disposal services.

You are responsible for ensuring that any items presented to us for disposal are lawfully yours to discard and that they do not contain confidential information, personal data, or items of value that you wish to retain. We are not responsible for any loss of items that you have requested us to treat as waste or unwanted goods.

10. Our Liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for any other loss arising from the provision of the Services, is subject to the limitations set out in this section.

We will not be liable for:

Loss or damage arising from your failure to properly protect, pack, or secure Goods, unless we have agreed to provide packing Services.

Loss or damage to items that are inherently defective, fragile, or unstable, including but not limited to glass, mirrors, artworks, electronics, or flat-packed furniture, unless we have specifically agreed in writing to provide enhanced protection for such items.

Loss or damage where the Goods have pre-existing defects, weaknesses, or damage.

Loss or damage resulting from your failure to remove valuables, important documents, or other critical items from the Goods.

Loss or damage arising from events outside our reasonable control, including but not limited to adverse weather, traffic congestion, road closures, or acts of third parties.

Our total liability for loss of or damage to Goods arising from our negligence or breach of contract shall not exceed a reasonable replacement value of the affected items, subject to any limits notified to you before or at the time of booking. We may, at our discretion, choose to repair or replace damaged items instead of offering financial compensation.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity, however arising. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11. Claims and Complaints

If you believe that any Goods have been lost or damaged, or if you have any complaint about the Services, you must notify us as soon as reasonably practicable. We may ask you to provide details in writing, together with any supporting evidence such as photographs or receipts.

You should inspect the Goods and premises promptly at the end of the move and raise any immediate concerns with our staff on site where possible. Failure to notify us of apparent loss or damage within a reasonable time may affect our ability to investigate and may limit or extinguish any liability we might have.

We will investigate any properly notified claim or complaint and will respond within a reasonable period. You agree to cooperate with any investigation and to give us a reasonable opportunity to inspect alleged damage before any repair or disposal takes place.

12. Insurance

We maintain insurance appropriate to the nature of our business, in line with industry practice. However, our insurance may not cover every type of item or circumstance, and cover may be subject to excesses, exclusions, and limits. You are encouraged to arrange your own additional insurance for high-value or particularly fragile items, or to cover broader risks associated with your move.

13. Access, Parking and Charges

You are responsible for ensuring that suitable parking is available for our vehicle at both the collection and delivery locations. Any parking tickets, penalties, or enforcement charges incurred by us as a direct result of inadequate or unlawful parking arrangements will be payable by you in addition to the agreed price.

If we are delayed or prevented from gaining access to the premises, or if access is restricted in a way that significantly increases the time or effort required to provide the Services, we may charge for additional time, staff, or equipment as reasonably required.

14. Delays and Force Majeure

We will make reasonable efforts to adhere to agreed times and schedules; however, timing is not guaranteed. We will not be liable for any delay or failure to perform the Services caused by events beyond our reasonable control, including but not limited to extreme weather, road traffic incidents, breakdowns, road closures, public transport disruption, industrial action, acts of terrorism, or acts of public authorities.

If a force majeure event occurs that materially affects our ability to provide the Services, we may suspend performance for the duration of the event or, where performance becomes impossible or impractical, cancel the Contract on reasonable notice. In such cases, our liability will be limited to refunding any payments received for Services not provided, subject to deduction of any reasonable costs already incurred.

15. Subcontracting

We may engage subcontractors or agents to carry out all or part of the Services. Where we do so, we will remain responsible for the performance of the Services under the Contract, and these Terms and Conditions will continue to apply.

16. Personal Data

We may collect and use personal data about you in order to provide the Services, manage your booking, and communicate with you. We will process such data in accordance with applicable data protection laws and use it only for legitimate business purposes connected with the provision of our services, administration, and legal compliance.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract arising from them, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or our services and business operations. The version of the Terms and Conditions that applies to your booking will be the version in force at the time your Contract is formed, as referenced in your booking confirmation.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

By making a booking with Man and Van Finsbury, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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Treat Yourself to a Quality Man and Van Finsbury At Low Price

If you want a quality man and van service, then there is no better company to turn to than us! We have worked hard over the years to develop a range of services that suit every customer and every budget. We have helped many people in EC1 and WC1 make their moves easy and now we want to help you too. There is no need for the experience to be a stressful one. When you choose us, it will be enjoyable and exciting. Give our man and van Finsbury company a call today to talk over your options.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Finsbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 18 Arlington Way
Postal code: EC1R 1UY
City: London
Country: United Kingdom

Latitude: 51.5302870 Longitude: -0.1061250
E-mail:
[email protected]

Web:
Description: Give our professional man and van moving team in Finsbury, EC1 the green light and you will be tickled pink. Contact us as soon as possible!
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